Shipping policy

Shipping Policy

All items are prepared and released from within the depths of the Monster Glass Cave, where each piece is formed, inspected, and cleared for departure before entering the outside world.

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Production Hand Pipes (Made to Order)

Our production-style hand pipes are crafted upon request, formed within the active chambers of the cave after your order is placed.

Please allow 3–5 business days for these pieces to be shaped, cooled, and prepared before they are released for shipment.

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One-of-a-Kind Relics & Heady Pieces

All one-of-one relics and high-end artifacts are already fully formed and resting within the cave vault.

These pieces are typically dispatched faster, usually within 1–3 business days, as they are ready to be released upon selection.

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Transit & Delivery

Once a relic leaves the cave and enters transit, delivery times will vary depending on your location and the carrier. You will receive tracking information as soon as your package begins its journey.

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Additional Notes

• Please ensure your shipping details are correct before completing your order
• We are not responsible for delays once a package has left the cave and is in the hands of the carrier
• Processing times may extend slightly during large drops or high cave activity

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Each package is carefully prepared to ensure it arrives safely—carrying a piece of the Monster Glass Cave from its depths to your hands.